Do you have a question regarding On-LinePanels.com? Here are answers to the questions most frequently asked by current
and prospective members. Please take a few moments to review them and get to know our website.
Becoming a member is simple. Select the Register Now button and complete the registration survey. Once you are
registered, we will email you invitations to participate in up to 12 studies per year.
Does it cost me anything to be a member?
No. There is no cost to join or participate and you choose the studies that most interest you.
How do I benefit by participating in surveys?
Every study offers you a chance to make a difference. You will have an important say in matters that affect
you and your family. You can influence decisions to shape the products and services that you use or are offered
to you. And, you are making a difference by participating in return for donations made to the charity you select
at the time of registration.
All client incentives will be donated in your name to your designated charity.
What information do you release to the charities in order to track individual donations?
If you choose to have donations made in your name, On-LinePanels.com will only provide your first
and last name to your designated charity. No other information is provided. We will track and maintain
all data regarding individual donations for business purposes only.
What if I choose not to designate a charity when I register?
On-LinePanels.com will designate a charity on your behalf. You can update your membership information and
designate a charity at any time by selecting Correct/Update My Profile in our Member's area.
Can I participate as a member and remain anonymous?
If you select to remain anonymous during the registration, On-LinePanels.com will make anonymous
donations for you. Your first and last name will not be provided to any charity. However, we will maintain
all data regarding individual donations for business purposes only.
How do I know how much will be donated for participating in a particular study?
The client incentives will vary from study to study and will be announced in the email invitation you receive.
What kind of information will you release on the News section of your website?
From time to time On-LinePanels.com will post reports and articles regarding donations made to various charities.
You will be able to see how greatly appreciated your time is and the effect that your donation has made when combined
with those from other panel members.
In addition, panel members will be provided an annual report on participation and donation(s) to their designated charity.
How do I create/edit my password?
On the first page of the registration survey, you are required to create a password. Please select a password that you
can remember that is only known to you. You can change your password at any time by selecting Correct/Update My Profile
in our Member's area.
What if I forget my password?
If you have forgotten your password, select Forgot My Password in the Member's area. Follow the directions provided
and your password information will be sent to the email address on file.
How do I update or change my personal information?
You may update or edit your registration information (including your email address) at any time by selecting
Correct/Update My Profile in our Member's area.
Can more than one person use the same email address?
Only one member per email address can be registered for On-LinePanels.com. From time to time we may invite you to
participate in studies relevant to other members of your household.
How do I cancel my panel membership?
You can choose to cancel your membership at any time by selecting Delete My Profile in the
Members area.
If a panel member deletes their membership, all information related to their individual profile will be
permanently removed from our database. This process can take two (2) to three (3) business days to completely
remove the data from all of our records.
Taking Surveys
How often will I receive invitations to participate in a study?
On average, you can expect to receive two-three invitations per month to participate. Participation is always
optional and you can choose to respond to those that most interest you.
How often can I participate in research studies?
You may participate only one time per study, and a maximum of twelve times per year. However, some studies will
require follow up surveys at our client's request and these follow-up studies will not count towards the maximum.
From time to time, On-LinePanels.com may invite you to take place in surveys we sponsor in order to gather
information or solicit your opinions. These studies will also not count towards your annual maximum.
Why does your registration survey ask for personal information?
The member information we gather such as, demographics, hobbies, employment, Internet usage, etc., allows us to
determine which research studies are most in line with your interests. Some surveys on behalf of our clients will
include additional questions for inclusion in analysis of certain subgroups.
What is a niche panel and how do I join?
A niche panel is a specific group of panel members with a certain commonality, such as: hobby, occupation, migraine
sufferers, etc. You may be asked to join a niche panel based upon your response to one or more previous screener or
registration questions, and invited to participate in surveys on a particular topic.
Do I have to participate if I am invited to a study?
Participation is always optional and you can choose to respond to the surveys that most interest you. However,
if your account is inactive for a period of 12 months, we will send an email asking you to verify that you wish
to continue as a panel member.
How long are the surveys?
The length of time to complete a survey will vary with each study. We make every effort to keep surveys as short
as possible and will average from 15-20 minutes. Your browser and Internet connection speed may effect how long
it takes to complete a survey.
What happens if my Internet connection is lost or I don't have time to complete a survey?
If for any reason you are unable to complete a survey, you can resume at any time by opening your email invitation
and clicking on the unique URL that is provided.
Technical Issues
Do I need any special computer equipment to take an Internet Survey?
Most of our surveys require only an Internet connection and web browser (Netscape, Internet Explorer). Some surveys
will require specific technology that your system may or may not have, such as a certain video or sound cards. We will
inform you upfront of any specific requirements so that you can choose whether your system has the proper technology.
If not, you are welcome to wait for a future study that does not have specific requirements.
What happens if I loose my Internet connection during a survey?
Whether you loose connection or encounter other technical issues, you can exit the survey and continue at a later time.
This can be accomplished by clicking on the survey link in your original email invitation.
If for any reason you are unable to resume a survey, please contact Support. Our support professionals
will help identify the issue and assist you in logging back in if possible.
"I clicked the URL in the invitation and a message came up saying 'Study Temporarily Closed'. What can I do?"
From time to time, we may interrupt a survey for technical or research reasons. If this occurs, feel free to check
back at a later time to complete the survey.
The survey I took would not let me go back to a previous page. Is it my browser?
In some surveys, the "back" or "previous page" will be disabled or removed all together to protect the data.
Contact Information
I f you have a question or comment about a survey, please contact Services.
